Tetrabyte Business I.T. Support Company Information

Who are Tetrabyte?

Tetrabyte Managed IT Support and Services have progressively grown into one of the UK’s Leading Managed IT Support Companies, providing a wide range of services to our national client base of Accountants, Solicitors, Small, Medium and Large Businesses and Charities.

We offer expert solutions backed up with friendly, easy to access support engineers. Our business partnerships build lasting relationships with our clients assisting them to focus on their business and client services.

Our ethos is to provide outstanding customer service to each and every client, building up detailed knowledge of their needs and requirements. We work with your entire Company and resolve issues as they arise without the significant delays some IT companies impose.

We are solely based in the UK and do not outsource any contacts to call centres, but rather providing a business model where our team of expert engineers deal directly with clients in an efficient and helpful manner.

The Tetrabyte Team includes:

James our Managing Director, who has worked in the field of IT for the past 16 years beginning in client support and sales, moving on to working on a helpdesk and eventually establishing Tetrabyte Managed IT Support and Services. James has a strong knowledge of IT Support and ensures that the team runs smoothly.

Ashley our IT Manager has extensive experience in IT and is a fully qualified Microsoft Certified Systems Engineer specialising in Microsoft Exchange. Ashley has worked with James since 2009 and together they continue to drive the Company forward.

Valerie our HR and Marketing Manager is responsible for Team Training and Development and promoting the business through media and Online.

Our Business Partnership Team, works closely with businesses to analyse their needs and put forward solutions from Tetrabyte to move their businesses forward.

Our Expert Team of Engineers, who work remotely and in the field to ensure that your business receives the most optimum service possible with regard to IT Support.

What we do differently:

· UK Engineers who answer the phone when you call – no call backs, no waiting around.

· Comprehensive remote service – most problems dealt with over the phone by our engineers at the time of the call

· Return to base hardware option – to save on expensive call outs.Why not simply package the computer tower up and ship it to us? We will fix it and ship it back, you only pay postage.

· 30 day Agreements – We don’t tie you in to our service, therefore we always ensure you get the very best in IT Support every time.

So, if you’re interested in one of our services, give us a call now on 0800 160 1066, our friendly team would love to help. Alternatively, fill out our online form or request a call back.

Thank you from all of us here at Tetrabyte!

James-Signature

James Cuthbert
Business Director

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What Our Customers Say About Us

  • Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

    Hendri Cawood, London

  • …As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

    Sarah Veness, Hastings

  • The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

    Murray Greenhill, East Sussex

  • Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

    Rachel Evans, London

  • I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

    Di Smith, East Sussex

  • We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

    Debbie Hargreaves, St Leonards on Sea

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