Tetrabyte Managed IT Support Terms and Conditions of Service

Our Terms and Conditions

On this page you’ll find our Contract and Terms and Conditions that relate to the services we provide you.
These may update on a regular basis as we add, adapt and manage our product portfolio.

Our Customer Contract:

Terms and Conditions:

The Terms and Conditions may be updated at any time and come into effect:
• at the next renewal of the Services, provided that renewal is more than 7 days since the last update of the Terms and Conditions.
OR
• at the start of any new Contract or Service provided.

Customers with Services on Monthly Contracts will need to check back here regularly.

Service Specific Terms and Conditions

Customer Complaints

If you need to review our complaints procedure, go to https://tbyte.com/customer-complaints/

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What Our Customers Say About Tetrabyte

  • Excellent. Had a problem with Sage permissions and Owen straight onto it and resolved within a matter of minutes.

    George Mitchell, Walsall

  • I was absolutely dreading calling up IT support – well this experience has totally changed my mind! Thank you Owen for taking over my lap top and making all ok for me.

    Pam Fricker, Chichester

  • Tetrabyte to the rescue! amazing support from Charlie – it was a very arduous and finicky job but am so glad and grateful Charlie was able to see it through to the end and resolve it (as usual)

    Samantha Connor, London

  • We have been with Tetrabyte for many years – but although we always get approached by other IT support companies, I would always stay with Tetrabyte as they are reliable, professional and nothing is too much trouble

    Mike Copeland, West Sussex

  • Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

    Hendri Cawood, London

  • …As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

    Sarah Veness, Hastings

  • The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

    Murray Greenhill, East Sussex

  • Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

    Rachel Evans, London

  • I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

    Di Smith, East Sussex

  • We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

    Debbie Hargreaves, St Leonards on Sea