Managed IT Support for your business from trusted professionals
Tetrabyte are a Nationwide Remote I.T. Support and Services Company specialising in providing business I.T. Support and Managed Services exclusively for businesses.
Here at Tetrabyte we pride ourselves on our outstanding Customer Service, prioritising customer satisfaction as the hub of our business model. As Tetrabyte specialise in providing Remote I.T. Support, you can always be assured of excellent service. Our service is designed to be friendly and accessible to users of all experience and levels.
No software is required, all your staff have to do is to simply call us on our Freephone number and speak directly to our engineers. With us, there are no administrative staff who answer the phones and as a result no queuing system. Instead, you are connected directly to one of our expert engineers who will then deal with your issue immediately. We know that time spent productively is essential to a successful business and at Tetrabyte, our engineers answer most calls within the first minute.
Tetrabyte Managed I.T. Support covers all day to day I.T. Support needs, which could include:
- I.T. desktop support
- Password resets
- Email Issues, such as legitimately gaining access to another user’s account
- Printer failure problems
- File access issues
- Troubleshooting remote working connections, such as accessing a file server remotely
- New software installations
- Configuring new user accounts/removal of accounts if and when an employee leaves
- Troubleshooting accounts packages, for example QuickBooks and Sage
- Internet issues with regards to accessing websites
Furthermore, here at Tetrabyte we go the extra mile by offering an all-inclusive service at no extra cost by additionally supporting all major I.T. projects such as migrating mailboxes to Hosted Exchange; server migration; exchange server upgrades; new Broadband installation; phone system installation and networking infrastructure improvements. Our expert engineers, with their extensive experience of working in this field, guarantee to provide you with the most comprehensive I.T. Support available in the market.
At Tetrabyte we operate a simple transparent pricing structure. There are no set up fees, ensuring that we never ‘hit’ our clients with additional costs. We are so confident in the service we provide that under our terms of business, our clients all benefit from a 30 day rolling agreement, which means your Company is not tied in to stay with us for any extended period of time. If you are not entirely satisfied with the service we offer, you can leave with just 30 days’ notice rather than being forced to remain in a lengthy and failing relationship.
Finally, arguably saving the best until last, at Tetrabyte we offer our price promise guarantee. This means if you provide a quote for a similar service to ours, we’ll guarantee to beat it.
In summary, Tetrabyte’s technical support includes:
- expert Remote I.T. Support
- coverage for major I.T. projects with support and advice
- an all-inclusive price package complete with our price promise guarantee.
If you are looking for outsourced I.T. Support offering a stress free technical support partnership, then contact Tetrabyte on 0800 160 1066, the one computer support company that provides comprehensive I.T. Support for Companies in the UK, embracing both the small business I.T. Support sector and the larger corporate sector’s support needs.
Thank you from all of us here at Tetrabyte!
James Cuthbert
Business Director
