Tetrabyte Managed IT Support Terms and Conditions of Service

Contact Tetrabyte

Our Terms and Conditions

On this page you’ll find our Terms and Conditions that relate to the services we provide you.
These may update on a regular basis as we add, adapt and manage our product portfolio.

The Terms and Conditions may be updated at any time and come into effect:
• at the next renewal of the Services, provided that renewal is more than 7 days since the last update of the Terms and Conditions.
OR
• at the start of any new Contract or Service provided.

Customers with Services on Monthly Contracts will need to check back here regularly.

Master Services Agreement

Customer Complaints

If you need to review our complaints procedure, go to https://tbyte.com/customer-complaints/

Google Rating

5.0

Based on 104 reviews

Tetrabyte Limited

5.0

Ken Brook

15:33 19 Nov 24

I have contact Tetrabyte several times recently and every time, without fail, a friendly technical guy has answered promptly and I have received the answer to my query. What more could I ask for?

andrew knight

16:24 11 Nov 24

totally satisfied - that was a lot of work, thank you Charlie

Sharon Joseph

11:56 07 Nov 24

Super fast service, thanks !!!!!

DIANE BRINTON

13:26 24 Oct 24

Very knowledgeable, sorted issue quickly and explained clearly

Sara Knight

08:58 21 Oct 24

Excellent and efficient service as always.Thank you, Charlie.Sara Knight

Info Nucleus

13:01 15 Oct 24

Perfect and prompt as usual. A big thank you to the whole team

Simon Edrich

16:40 14 Oct 24

Great support - team always available and very knowledgeable.

Andrew Gaunt

10:49 10 Oct 24

All very professional and quickly sourghted out problem.

Victoria Nalubega

12:47 03 Oct 24

The staff at tetrabyte are always kind and helpful. They are always willing to go above and beyond to resolve your issue.Perfect service as usualThank you the team. Anthony, Ralph, Charlie(s)

Jason Savin

08:55 26 Sep 24

Excellent service, support and explanation of the issues that i was having. Ashley didn't make me feel silly and even gave me extra advice about my wifi.great service :-)

Beryl Lovett

09:02 13 Sep 24

My computer's power supply died yesterday and nearly the whole team at Tetrabyte went the extra mile to get me up and running again, with Anthony solving a connection problem this morning. Friday 13th? Not with Tetrabyte around! Thanks guys, so good to know you're there to support.

Samantha Connor

15:34 09 Sep 24

Tetrabyte to the rescue! amazing support from Charlie - it was a very arduous and finnicky job but am so glad and grateful Charlie was able to see it through to the end and resolve it (as usual)

Lucy Chadburn

13:16 30 Aug 24

Efficient, friendly and solved my IT problems!

Sean O'Brien

12:36 31 Jul 24

Great, efficient service once again. Provided me with options which was nice.

Amber Upton

10:06 31 Jul 24

Always excellent and responsive service, been a loyal customer for years!

Peter Matthews

10:19 29 Jul 24

Great service as always and would highly recommend

Bradley Harrison

12:07 22 Jul 24

FENIX PROPERTIES

09:25 12 Jul 24

Parag Suthar

09:50 04 Jul 24

Léo Jarry

11:22 28 Jun 24

Great and fast service

Lisa Bridger

08:50 18 Jun 24

Charlie is always cheerful. He explains any queries simply and in a timely manner.

Andy Booth

15:21 29 May 24

Yet another great experience with Tetrabyte. Saved. No longer floundering in the lap(top) of the Gods

Paul

08:20 28 May 24

Great company, very helpful and experiancd.

Jeganathan Senthilkumar

15:50 14 May 24

Very professional and prompt

Denise Prior

13:37 01 May 24

Tetrabyte are absolutely dependable and have looked after all our Company's IT needs for years with great success. I have no hesitation in recommending them.

Robert

10:33 18 Apr 24

helpful and efficient and sorting out the issue

Sally Axell

11:05 21 Mar 24

Working with Tetrabyte couldn't be easier and the the IT support staff are really friendly and helpful. Great service.

Iveta Marcroft

09:46 22 Feb 24

I have had an issue with my desk phone at home yesterday, which Charlie sorted for me very quickly. I had to call Charlie again today as had a different issue with my desk phone at work. Charlie fixed the problem whilst on the phone with me. Prompt service, great approach and professionalism. Iveta at ASL

Bunny Nns

10:01 21 Feb 24

Janet MacLennan

14:45 12 Feb 24

Thanks Charlie...as always you called back ASAP and sorted everything out!!!

Mike Copeland

10:20 08 Feb 24

As always Tetrabyte solved my IT issues quickly and professionally - wouldn't use any one else

jason lynch

13:12 01 Feb 24

very helpful and determined to help with a result

Fiaz Akhtar

10:55 23 Jan 24

A very professional, efficient and courteous service. All the staff I have spoken to, to date have been very friendly, patient and professional. Thanks Owen for being so efficient.

Jessica Toogood

16:02 11 Jan 24

Very helpful service

Emma Hearnshaw

11:57 20 Dec 23

1st Class service and extremely helpful and knowledgeable team

Leon Pompies

17:35 19 Dec 23

Excellent service knew what we needed and was able to work it out into getting it done. Thank you Tetrabyte Ltd Appreciated care and finer details to get everything right. Thumbs up.

Sheryl Cheadle

09:14 19 Dec 23

Raph was fast efficient and awesome - love a problem sorted with speed and efficiency - highly recommend

Verna Irvin

09:36 07 Dec 23

Always helpful and effective resolving issues quickly

Catherine Underhill

09:17 05 Dec 23

Excellent service, always there when you have an issue and generally resolved amazingly quickly

cecile dippnall

09:56 29 Nov 23

Great work from Tetrabyte

Peter Matthews

16:43 14 Nov 23

Charlie was very helpful and patient as all of Tetrabyte Great Staff always are!

Molly Rider

16:10 31 Oct 23

Answered really quickly and solved the issue I was having very quickly too!

Glenys Tolley

12:03 31 Oct 23

Such a simple process and very pleasant exchange, especially as I really am not a 'techy' person! The support offer is second to none.

Simon Hubbard

09:48 16 Oct 23

Have always had fast and effecient service from Tetrabyte.

Ruhen Mohammed

16:12 12 Oct 23

James Hyson

09:00 08 Aug 23

Issue with the VPN that I could not solve. Was solved with no fuss, within 15mins of first submitting the issue.

Philip Thomas

14:30 07 Jun 23

Wathsala Senadheera

12:23 02 Jun 23

Very quickly sorted the IT issue. Friendly helpful staff.

Helen Burgess

08:14 30 May 23

Excellent service, quick and painless for them to sort out my technical issues.

Niall

10:39 23 May 23

Camera stopped working after MS update. Total time from picking up the phone to resolution 1 minute. Honestly, it was the update.

Preet Kaur

12:35 27 Mar 23

Excellent, professional and friendly service.

Carol Toogood

16:57 01 Mar 23

Ashley got my new computer up and running quickly and effectively.

Beryl Lovett

16:26 01 Dec 22

I just said the word Tetrabyte and Callum appeared! New printer set up and working, thank you Tetrabyte!

Russell Dyer

12:22 15 Nov 22

First class service, technical competence with a very helpful approach and always available

Kellie Leyton

09:36 02 Nov 22

Very prompt and efficient.Thank you.

Derya Yildirim

10:12 31 Aug 22

my query was resolved within couple of minutes. Great work!Thank you.

Catheryn Hall

08:35 02 Aug 22

As always fantastic service, with the minimum of fuss. I haven't been supported by a better IT service provider before. highly recommend!

James Brook

08:38 20 Jul 22

I called Terabyte this morning and the call was answered within seconds.I spoke with a very helpful assistant who was both friendly and very efficient and who knew instantly what was required.He completed the task in quick time and called me back to confirm the job was done, very impressed.

David Toogood

08:22 19 Jul 22

Excellent service as always from the team at Tetrabyte. Fixed in a jiffy so that I could get on with my work. Well done !

Max Hewitt

08:49 12 May 22

Tetrabyte are a reliable IT services provider. They always answer the phone and their remote support is quick and easy. Being a local business means they can attend on site easily when needed.

Snap Care

13:02 27 Apr 22

We are very happy with the IT support from Tetrabyte.All of the guys are so helpful, knowledgeable, friendly and respond very quickly. Any IT queries, needs or problems we have had, they sort out.We are all sometimes quick to complain but forget to give praise where it is deserved, a great service, thank you!

Jennifer Fernandez

10:14 13 Apr 22

Excellent service. Engaging Tetrabyte is one of the best decisions that I made in 2017 when I joined Light Forms Ltd.

Bil Shay

11:11 14 Feb 22

Paul J Fountain & Ltd

15:08 01 Feb 22

Great,swift efficient service as usual. Thank you!

john french

15:23 24 Jan 22

Efficient helpful and knowledgeable

Sasha Rhoden

15:36 24 Dec 21

Terabyte have been providing the Lido Centre remote IT support since 2016, with no dedicated IT person onsite, we rely totally on their expertise as a small charity organisation supporting a dozen front line delivery organisations who have a diverse range of IT requirements and ever-changing technical demands.easily accessing the service over the phone or via a simple web browser - the Tetrabyte Team's knowledge and understanding of IT systems, network management coupled with excellent response times and an awesome work ethic of the individual engineers has made working with Tetrabyte amazing.We highly recommend contacting them if you require honest, affordable, practical and reliable remote IT support for your business or charity on a flexible 30 day rolling contract!!! - - ask for James Cuthbert business sales director.

Nick Le Messurier-Ritchie

14:02 24 Dec 21

Excellent service. Always answer calls quickly and appropriately. The support is always helpful and professional.

Denise Marsh

09:53 01 Nov 21

Had to ring twice this morning - so helpful

Diana Smith

15:51 08 Sep 21

We have been with Tetrabyte for well over 10 years and they have helped us grow from a local community charity to a country-wide service over many sites. Initially providing full IT support services and now our transition to VoIP service over all sites. Their fantastic and patient tech team deal with all eventualities especially with technophobic staff. Can't recommend them highly enough. Di Smith, Systems Administrator.

Nic Nesbitt

10:09 26 Aug 21

Tetrabyte are great

Paul Lennard

15:38 08 Jun 21

Had a suspicious email, dealt with straight away!

Raeve

10:41 27 May 21

I love Tetrabyte. Always a friendly voice at the end of the phone, happy to help, quick and efficient, and never make me feel stupid (even when I have, in fact, done something stupid!)

Andy Millward

10:43 20 May 21

Excellent and prompt service as always.

Parule Basu-Barua

13:39 15 Apr 21

Always great service with a virtual smile

Eleanor Cobb

16:29 04 Mar 21

Brilliant support as always! They always get straight on with sorting out the problem and then check you have understood what they've done and that you can do what you need to. Thanks!

Nyoka Lewis

09:36 08 Feb 21

Very reliable and professiona . Took over and sorted my system super efficiently.. Thank you Frank

Iain Exley

09:46 25 Jan 21

Tetrabyte are a great team and they are always there when the inevitable happens with your IT set up

Danielle Mitchell

16:12 07 Jan 21

Answer the phone quickly, patient and were really helpful. would highly recommend using Tetabyte.

David Trodd

11:09 22 Dec 20

Very easy to contact , very understanding towards a non-IT person like me , and problem solved in minutes with NO hassle. Great!

John Ellenger

10:22 26 Nov 20

Excellent service again very proffesional and knowledgable

Sara-Jane Kaba

10:18 26 Nov 20

The Team at Tetrabyte are all amazing. They are very good at their jobs especially Callum! When your PC isn't working and you just want to throw it out the window, along comes Callum with his big and cheerful mood. For the 18 months I've known him, he always sound very happy and you cannot help but smile when he answers the phone! Well done guys, keep up the effective and swift tech support!

Tracy Francis

11:32 05 Nov 20

We have used Tetrabyte for years now having been disappointed with other I.T. support we have had. Tetrabyte always put in the little extras to help they are always Professional and polite. Would not hesitate to recommend them

James Wragg

15:37 04 Nov 20

Fantastic remote IT providers, have worked with them for 5 years now and they excel in providing great service particularly Ashley who goes above and beyond!!

BD HL

08:24 29 Sep 20

Thank you for all you are doing for us, its such a relief to have IT support from people who know what they are doing!

Indigo Blue

21:01 08 Apr 20

Tetrabyte are Brilliant! Efficient, forward thinking, problem solving, and worth their cost - which I believe to be quality value for money! Highly recommended

Robert Kuhn

07:55 07 Apr 20

Highly knowledgeable and efficient IT support.

Rebecca Green

10:39 30 Mar 20

We use this company in our office and they are brilliant. Callum, Ashley and the team all provide a great service and they sort any issues out extremely quickly. I would highly recommend using this company.

Charlotte Wilkinson

08:44 30 Mar 20

Absolutely fantastic company to use for IT. Over the years our company has used several IT companies but these guys are by far the best, always quick to get back to you and clear with any instructions. Thank you!

Alex Ruiter

08:24 30 Mar 20

Callum has been fantastic where needed as well as being responsive in these troubled times.

Bob Curry

16:40 21 Feb 20

These guys know their IT. I work at home and in the office and they sort out any problems I have within minutes of a call. Nice guys as well. Definitely recommended

Robert Clive Howells

15:42 19 Feb 20

Kim Francis

17:28 16 Jan 20

Absolutely brilliant. Would highly recommend. I have been using them for a few years now and they have gone above and beyond. I normally deal with a chap named Callum and he has been fantastic and always be happy to help with the issues I’ve had and he’s always resolved the issues quickly.

Jen “Jen J” J

16:55 07 Jan 20

Always efficient, friendly and effective! Thank you

ian carrington

12:18 18 Dec 19

Very helpful in correcting the issues we had.

Dominic Matthews

13:09 29 Nov 19

David Toogood

11:52 08 Nov 19

Always ready to help out. Could not do without them !

Sarah Caulfield

16:31 06 Nov 19

Great service from the Terabyte guys

Gay Briggs

15:56 06 Nov 19

Tetrabyte are our saviours! What would we do without having them on the end of the phone. Thank you guys - you are amazing.

Tammy Symes

09:28 04 Nov 19

Great service, update all sorted.

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What Our Customers Say About Tetrabyte

Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

Hendri Cawood, London
…As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

Sarah Veness, Hastings
The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

Murray Greenhill, East Sussex
Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

Rachel Evans, London
I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

Di Smith, East Sussex
We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

Debbie Hargreaves, St Leonards on Sea

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