Tetrabyte Managed IT Support Terms and Conditions of Service

Our Terms and Conditions

On this page you’ll find our Terms and Conditions that relate to the services we provide you.

Terms and Conditions published on this page are provided with at least 1 calendar months notice.
These Terms will take effect from each customers monthly renewal on the date listed.

Customers on Monthly Contracts will need to check back here regularly.

Google Rating

5.0

Based on 70 reviews

Tetrabyte Limited

5.0

Angela Dodwell

15:14 05 Sep 23

Helpful and reasonably priced support.Always act promptly to resolve issues wherever possible

Glenys Tolley

11:23 23 Aug 23

Such a simple process and very pleasant exchange, especially as I really am not a 'techy' person!

James Hyson

09:00 08 Aug 23

Issue with the VPN that I could not solve. Was solved with no fuss, within 15mins of first submitting the issue.

Jason Caulkin

10:54 15 Jun 23

The company I work for (SCDA) uses Tetrabyte and they are always incredibly helpful & will remote access your laptop/pc if any issues. They also explain what they are doing without too much IT jargon.

Philip Thomas

14:30 07 Jun 23

Wathsala Senadheera

12:23 02 Jun 23

Very quickly sorted the IT issue. Friendly helpful staff.

Helen Burgess

08:14 30 May 23

Excellent service, quick and painless for them to sort out my technical issues.

Sharon Joseph

10:09 26 May 23

Fantastic service as always !!!!!

Niall

10:39 23 May 23

Camera stopped working after MS update. Total time from picking up the phone to resolution 1 minute. Honestly, it was the update.

Preet Kaur

12:35 27 Mar 23

Excellent, professional and friendly service.

Carol Toogood

16:57 01 Mar 23

Ashley got my new computer up and running quickly and effectively.

Peter Matthews

10:52 18 Jan 23

Always very helpful and solve the problem promptly

Beryl Lovett

16:26 01 Dec 22

I just said the word Tetrabyte and Callum appeared! New printer set up and working, thank you Tetrabyte!

Russell Dyer

12:22 15 Nov 22

First class service, technical competence with a very helpful approach and always available

Kellie Leyton

09:36 02 Nov 22

Very prompt and efficient.Thank you.

Iveta Marcroft

13:35 14 Sep 22

Tetrabyte is a company I can fully recommend. Swift service, very polite and always solve the issue.

Fiaz Akhtar

08:46 09 Sep 22

A very professional, efficient and courteous service. All the staff I have spoken to, to date have been very friendly, patient and professional. Thanks Owen for being so efficient.

Derya Yildirim

10:12 31 Aug 22

my query was resolved within couple of minutes. Great work!Thank you.

Catheryn Hall

08:35 02 Aug 22

As always fantastic service, with the minimum of fuss. I haven't been supported by a better IT service provider before. highly recommend!

James Brook

08:38 20 Jul 22

I called Terabyte this morning and the call was answered within seconds.I spoke with a very helpful assistant who was both friendly and very efficient and who knew instantly what was required.He completed the task in quick time and called me back to confirm the job was done, very impressed.

David Toogood

08:22 19 Jul 22

Excellent service as always from the team at Tetrabyte. Fixed in a jiffy so that I could get on with my work. Well done !

Jessica Toogood

08:19 23 May 22

Max Hewitt

08:49 12 May 22

Tetrabyte are a reliable IT services provider. They always answer the phone and their remote support is quick and easy. Being a local business means they can attend on site easily when needed.

Snap Care

13:02 27 Apr 22

We are very happy with the IT support from Tetrabyte.All of the guys are so helpful, knowledgeable, friendly and respond very quickly. Any IT queries, needs or problems we have had, they sort out.We are all sometimes quick to complain but forget to give praise where it is deserved, a great service, thank you!

Jennifer Fernandez

10:14 13 Apr 22

Excellent service. Engaging Tetrabyte is one of the best decisions that I made in 2017 when I joined Light Forms Ltd.

Verna Irvin

09:09 16 Feb 22

Always helpful and effective resolving issues quickly

Bil Shay

11:11 14 Feb 22

Paul J Fountain & Ltd

15:08 01 Feb 22

Great,swift efficient service as usual. Thank you!

john french

15:23 24 Jan 22

Efficient helpful and knowledgeable

Sasha Rhoden

15:36 24 Dec 21

Terabyte have been providing the Lido Centre remote IT support since 2016, with no dedicated IT person onsite, we rely totally on their expertise as a small charity organisation supporting a dozen front line delivery organisations who have a diverse range of IT requirements and ever-changing technical demands.easily accessing the service over the phone or via a simple web browser - the Tetrabyte Team's knowledge and understanding of IT systems, network management coupled with excellent response times and an awesome work ethic of the individual engineers has made working with Tetrabyte amazing.We highly recommend contacting them if you require honest, affordable, practical and reliable remote IT support for your business or charity on a flexible 30 day rolling contract!!! - - ask for James Cuthbert business sales director.

Nick Le Messurier-Ritchie

14:02 24 Dec 21

Excellent service. Always answer calls quickly and appropriately. The support is always helpful and professional.

Denise Marsh

09:53 01 Nov 21

Had to ring twice this morning - so helpful

Diana Smith

15:51 08 Sep 21

We have been with Tetrabyte for well over 10 years and they have helped us grow from a local community charity to a country-wide service over many sites. Initially providing full IT support services and now our transition to VoIP service over all sites. Their fantastic and patient tech team deal with all eventualities especially with technophobic staff. Can't recommend them highly enough. Di Smith, Systems Administrator.

Nic Nesbitt

10:09 26 Aug 21

Tetrabyte are great

Paul Lennard

15:38 08 Jun 21

Had a suspicious email, dealt with straight away!

Raeve

10:41 27 May 21

I love Tetrabyte. Always a friendly voice at the end of the phone, happy to help, quick and efficient, and never make me feel stupid (even when I have, in fact, done something stupid!)

Andy Millward

10:43 20 May 21

Excellent and prompt service as always.

Parule Basu-Barua

13:39 15 Apr 21

Always great service with a virtual smile

Eleanor Cobb

16:29 04 Mar 21

Brilliant support as always! They always get straight on with sorting out the problem and then check you have understood what they've done and that you can do what you need to. Thanks!

Nyoka Lewis

09:36 08 Feb 21

Very reliable and professiona . Took over and sorted my system super efficiently.. Thank you Frank

Iain Exley

09:46 25 Jan 21

Tetrabyte are a great team and they are always there when the inevitable happens with your IT set up

Beryl Lovett

17:28 12 Jan 21

The fastest install of a printer known to mankind!

Danielle Mitchell

16:12 07 Jan 21

Answer the phone quickly, patient and were really helpful. would highly recommend using Tetabyte.

David Trodd

11:09 22 Dec 20

Very easy to contact , very understanding towards a non-IT person like me , and problem solved in minutes with NO hassle. Great!

John Ellenger

10:22 26 Nov 20

Excellent service again very proffesional and knowledgable

Sara-Jane Kaba

10:18 26 Nov 20

The Team at Tetrabyte are all amazing. They are very good at their jobs especially Callum! When your PC isn't working and you just want to throw it out the window, along comes Callum with his big and cheerful mood. For the 18 months I've known him, he always sound very happy and you cannot help but smile when he answers the phone! Well done guys, keep up the effective and swift tech support!

Tracy Francis

11:32 05 Nov 20

We have used Tetrabyte for years now having been disappointed with other I.T. support we have had. Tetrabyte always put in the little extras to help they are always Professional and polite. Would not hesitate to recommend them

James Wragg

15:37 04 Nov 20

Fantastic remote IT providers, have worked with them for 5 years now and they excel in providing great service particularly Ashley who goes above and beyond!!

BD HL

08:24 29 Sep 20

Thank you for all you are doing for us, its such a relief to have IT support from people who know what they are doing!

Indigo Blue

21:01 08 Apr 20

Tetrabyte are Brilliant! Efficient, forward thinking, problem solving, and worth their cost - which I believe to be quality value for money! Highly recommended

Robert Kuhn

07:55 07 Apr 20

Highly knowledgeable and efficient IT support.

Casey Freeman

16:54 30 Mar 20

The company I work for, work very closely with Tertrabyte and they are great. I have dealt with Callum a lot and find him really helpful. Thanks guys.

Rebecca Green

10:39 30 Mar 20

We use this company in our office and they are brilliant. Callum, Ashley and the team all provide a great service and they sort any issues out extremely quickly. I would highly recommend using this company.

Charlotte Wilkinson

08:44 30 Mar 20

Absolutely fantastic company to use for IT. Over the years our company has used several IT companies but these guys are by far the best, always quick to get back to you and clear with any instructions. Thank you!

Alex Ruiter

08:24 30 Mar 20

Callum has been fantastic where needed as well as being responsive in these troubled times.

Bob Curry

16:40 21 Feb 20

These guys know their IT. I work at home and in the office and they sort out any problems I have within minutes of a call. Nice guys as well. Definitely recommended

Robert Clive Howells

15:42 19 Feb 20

Kim Francis

17:28 16 Jan 20

Absolutely brilliant. Would highly recommend. I have been using them for a few years now and they have gone above and beyond. I normally deal with a chap named Callum and he has been fantastic and always be happy to help with the issues I’ve had and he’s always resolved the issues quickly.

Jen “Jen J” J

16:55 07 Jan 20

Always efficient, friendly and effective! Thank you

ian carrington

12:18 18 Dec 19

Very helpful in correcting the issues we had.

Dominic Matthews

13:09 29 Nov 19

David Toogood

11:52 08 Nov 19

Always ready to help out. Could not do without them !

Sarah Caulfield

16:31 06 Nov 19

Great service from the Terabyte guys

Gay Briggs

15:56 06 Nov 19

Tetrabyte are our saviours! What would we do without having them on the end of the phone. Thank you guys - you are amazing.

Tammy Symes

09:28 04 Nov 19

Great service, update all sorted.

Neil Newstead

13:06 28 Oct 19

First class service, especially Callum and Ashley, always very approachable and get things resolved

Nick Hales

17:55 19 Feb 19

Support from you guys is always quick and efficient, thank you for all your help, it's much appreciated.

Jon Crane

08:05 06 Jul 18

Fantastic service provided at all times, would highly recommend!

Caleb Daniel

12:28 15 Nov 16

Martyn Smith

11:34 29 Oct 14

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What Our Customers Say About Tetrabyte

Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

Hendri Cawood, London
…As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

Sarah Veness, Hastings
The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

Murray Greenhill, East Sussex
Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

Rachel Evans, London
I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

Di Smith, East Sussex
We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

Debbie Hargreaves, St Leonards on Sea

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