Hardware and On-Site Support

Tetrabyte customers benefit from Unlimited Remote IT Support packages allowing our engineers to work with staff to resolve over 95% of issues remotely. Our engineers are capable of talking the most and the least technical members of your team through troubleshooting steps to easily resolve issues. We can even leverage the power of the LogMeIn Lens to see what your staff see and show them how to fix things from their mobile phone screens.

When it comes to the final 5% of issues, Tetrabyte have solutions to ensure you never get hit with a large bill

Return to Base and Call Outs

Many customers don’t require regular on-site support, for these our ‘Return to Base’ and ‘Call Out’ services provide the perfect way of keeping costs down.

Mix and Match from the below as it suits you.

Return to Base

  • Pop your device in a box
  • Tetrabyte arrange collection
  • Labour costs are covered by your contract
  • Once fixed, we post it back

With this, you only ever pay for postage and any replacement parts required.

Call Out

  • Tetrabyte Engineer visits your site
  • You pay a Call Out fee and a Per Hour fee for the time on-site
  • Only ever pay when you need on-site support
  • Discounted rates for customers with Remote IT Support Agreements

 

Unlimited On-Site Support

Why not enquire about our unlimited on-site support packages. This fixes your monthly cost by ensuring that whenever an engineer is required to visit your site, you don’t pay extra! Our Engineers will always work with your staff to resolve problems remotely at first, but if our engineers believe it to be faster or simpler, we will attend your site and resolve the problems for you in person. As this is an UNLIMITED service on a Fixed Monthly Fee, your monthly bill doesn’t change, no matter how many times we visit.

As a bonus, your also get assistance with on-site consultations and advisory services, this is great if your looking to open new offices and want to ensure your IT Team are involved in every stage of planning.

 

Design Your Own Support

Flexibility is key to our support model and if the options above don’t suit you, let us know, we have customers with a variety of support needs and we build custom support agreements to suit each organisations specific needs.

Remember: you can always change your On-Site support option at a later date, we just need one months notice to change!
 

Contact Tetrabyte today to build your own personalised IT Support Agreement meeting your exact needs

0800 160 1066

 

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What Our Customers Say About Us

  • Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

    Hendri Cawood, London

  • …As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

    Sarah Veness, Hastings

  • The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

    Murray Greenhill, East Sussex

  • Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

    Rachel Evans, London

  • I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

    Di Smith, East Sussex

  • We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

    Debbie Hargreaves, St Leonards on Sea

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