More Happy Customers – July 2017

Its always great when our customers are happy and we love sharing our customers comments.

Tetrabyte Managed IT Support prides itself on excellent customer service and we love to read our end users comments and share them with the world.

Here is what our end users said about us in July 2017

Date What aspect of our support impressed you most? How could we improve our service and any additional comments
7/25/2017 2:54:47 PM quick response none excellent
7/25/2017 12:43:51 PM Staff members patience none excellent service
7/25/2017 11:21:01 AM speed not poss
7/24/2017 2:45:40 PM All keep doing what you do!!
7/19/2017 3:59:22 PM pity and assistance prob not possible
07/12/2017 16:19 solving my issue, friendly and dedicated customer support n/a
07/12/2017 13:13 friendly , good banter n/a
07/12/2017 12:34 patience
07/10/2017 09:09 speed of sorting issue n/a
07/06/2017 12:01 understanding
07/05/2017 15:04 patience
07/05/2017 14:07 prompt action
07/04/2017 09:18 Quick response to the solution No excellent service
07/03/2017 12:04 Even my constant badgering that I forgot to mention this and that, still got friendly service (sorry Callum!) n/a

 

Written By: Ashley - Tetrabyte

Ashley is the I.T. Manager of Tetrabyte Managed I.T. and has worked with the director since 2009 to grow the company to the position its in today. As an MCSE and active member of the support team Ashley is able to advise on a wide range of topics and provides support to the team when and where needed.

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What Our Customers Say About Us

  • Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

    Hendri Cawood, London

  • …As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

    Sarah Veness, Hastings

  • The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

    Murray Greenhill, East Sussex

  • Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

    Rachel Evans, London

  • I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

    Di Smith, East Sussex

  • We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

    Debbie Hargreaves, St Leonards on Sea

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