IT Customer Service from Tetrabyte: Testimonials

From charities to small businesses to emerging enterprises, Tetrabyte is here to offer supreme IT Customer Service and technical expertise. We strive to develop and maintain trusted relationships with our clients that go above and beyond other companies.

We’d like to take this opportunity to thank some of our esteemed partners. We talk a lot about our IT Support services because we are proud, but only because we can back it up.

IT Customer Service from TByte.com

We’d like to showcase some of our highly valued reviews:

Di Smith, SCDA Ltd Systems Administrator:

Sussex Community Development Association (SCDA) Ltd is a registered charity and our mission statement is “providing community regeneration through integrated voluntary sector action. Tetrabyte have been providing our IT support for approximately 7 years and during that time SCDA has expanded considerably. Originally we were Newhaven Community Development Association (NCDA) but as we have expanded throughout Sussex we have changed our name to Sussex Community Development Association and we have recently rebranded our organization and our website. Tetrabyte has constantly been there to guide and advise throughout this expansion including setting up a number of new sites, installing all internet lines and switches etc., so we can move in and get to work from day one. As our Employment Project has a large Work Programme contract (G4S/ Avanta), they have to abide by Government (DWP) set regulations regarding security and data protection and Tetrabyte continually ensure these precautions are in place and adhered to. They also supply off-site server backups and our anti-virus and anti-spam solutions. As a local charity employing over 100 staff almost all of whom use PCs or laptops it is the case that many of our staff are not terribly knowledgeable about IT, particularly with the use of servers, wifi, or remote access (or even sometimes in using Windows Office). The Tetrabyte team are unfailingly helpful, patient and understanding about this. Our total IT requirement probably numbers some 150 machines so demand for Tetrabyte’s attention can be quite high and yet the service they provide remains the same. I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provides the best service for our organization. I would certainly recommend them.”

Rachel Evans, nia Central Services Coordinator:

nia is a highly-qualified valued service provider for women, children and young people who have experienced male violence. Tetrabyte have been our IT provider for over eighteen months on a 30day rolling contract. Our IT system both hardware and software when Tetrabyte took over was in great need of an overhaul and Tetrabyte provided support and advice on how best this could be done. They provided advice on hardware and software. Tetrabyte also supply our off site server back up and ensure that our anti-virus and anti-spam are kept up to date. The team of engineers assigned to nia are always very helpful and able to resolve any IT problems raised by staff. If this is not possible, they quickly inform us and provide solutions. The service provided whether the staff member has a lot of IT knowledge or not is always the same. The engineers are polite and very supportive of the staff. They also liaise with third party organisations regarding any IT issues on our behalf Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.”

Ring us today on our own UK free phone number (0800 160 1066) and chat with one of our trusted representatives to see how we can work with you for peace of mind and deliver extraordinary IT Customer Service. There are no minimum contracts, there is no deception, and guaranteed there is no hassle. Our mission is simply to provide excellence so you can focus on what matters.

Written By: Ashley - Tetrabyte

Ashley is the I.T. Manager of Tetrabyte Managed I.T. and has worked with the director since 2009 to grow the company to the position its in today. As an MCSE and active member of the support team Ashley is able to advise on a wide range of topics and provides support to the team when and where needed.

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What Our Customers Say About Us

  • Having now been with Tetrabyte some months and using their expertise in IT Support I can only praise the whole team for their professional attitude. They resolve issues quickly and go above and beyond by ensuring that when something is fixed it stays fixed… I am happy with their level of support and cannot but recommend them and their services.

    Hendri Cawood, London

  • …As always polite, knowledgeable and can do right now approach with a friendly and approachable personality never leaving me thinking that I am silly for calling even on the most simple of tasks.

    Sarah Veness, Hastings

  • The guys are always at the other end of the phone and log straight in remotely to fix the problem there and then (no down time). Whatever is necessary to get the job done the team at Tetrabyte will do it.

    Murray Greenhill, East Sussex

  • Since Tetrabyte have taken over the service, issues with IT are now at a minimum which is very important for the work that we do. I have no hesitations in recommending Tetrabyte to any other organisation, due to the high level of support they provide.

    Rachel Evans, London

  • I get many calls and emails from IT support companies offering their services but I am 100% confident that Tetrabyte provide the best service for our organization. I would certainly recommend them.

    Di Smith, East Sussex

  • We have worked with Tetrabyte for about seven years now and have found them to be brilliant. As somebody that isn’t the most IT literate, I have found them to be extremely helpful, patient and supportive…

    Debbie Hargreaves, St Leonards on Sea

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